Privacy Policy

Built Daily Property Acquisitions | Queensland buyer's agency

1. What this policy covers

This Privacy Policy explains how Built Daily Property Acquisitions collects, holds, uses, discloses, secures and manages personal information when providing buyer's agency and related property services.

2. Personal information we collect

Contact details such as name, phone number, email address and residential or postal address.

Buyer brief details such as budget, preferred suburbs, property requirements, timeframe, finance status and decision makers.

Property search, inspection, negotiation, offer, contract and settlement notes.

Identity, authority and verification information where required for legal, AML/CTF, fraud prevention, insurance or compliance purposes.

Copies, images, extracts or records of identity documents and AML/CTF evidence, including source-of-funds or source-of-wealth information, where this is required for compliance, fraud prevention or risk management.

Financial readiness information such as pre-approval status, deposit/source of funds information, lender or broker details and budget range.

Signed client documents, Form 6 appointment/reappointment documents, service agreements, fee arrangements, invoices and payment records.

Communications with you, your authorised representatives and property/service professionals involved in your purchase.

3. How we collect personal information

Directly from you by phone, email, forms, meetings, discovery calls, signed documents and other communications.

From people you authorise, such as your broker, solicitor, conveyancer, accountant, spouse/partner or adviser.

From selling agents, property professionals and service providers involved in a potential purchase.

From public property sources and government property tools where relevant to your buyer brief.

From business systems we use to manage email, documents, client notes, appointments, invoicing and records.

4. Why we collect, use and disclose personal information

To respond to enquiries and assess whether we can assist you.

To provide buyer's agency services, including research, shortlisting, property suitability inspections, appraisal support, negotiation support, auction or bidding support and settlement support.

To prepare, issue, manage and store client appointments, agreements, fee schedules, service documents and business records.

To communicate with you and people authorised by you.

To coordinate with brokers, solicitors, conveyancers, inspectors, selling agents and other property professionals.

To comply with legal, licensing, insurance, AML/CTF, tax, accounting, record-keeping and dispute-resolution obligations.

To manage risk, prevent fraud, protect our business and respond to complaints, claims or regulatory requests.

5. Who we may disclose information to

Your authorised representatives, including your spouse/partner, broker, solicitor, conveyancer, accountant or other adviser.

Selling agents, inspectors, valuers, property professionals and service providers involved in a potential purchase.

Technology, email, CRM, encrypted document vault, document storage, e-signature, accounting and administration providers that help us operate the business, including secure cloud storage providers used for identity and AML/CTF evidence.

Government, regulatory, law enforcement, AUSTRAC or professional bodies where required or authorised by law.

Professional advisers such as lawyers, accountants, auditors, insurers and compliance advisers.

6. Direct marketing

We may send service updates or occasional business updates where permitted by law. You can opt out at any time by contacting us or using any unsubscribe or stop option we provide. We do not sell personal information for third-party marketing.

7. Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include access controls, passwords, device security, encryption where available, backups and limiting access to people who need the information for business or legal purposes.

Sensitive identity and AML/CTF evidence, such as passport, driver licence, Medicare, bank statement, source-of-funds or source-of-wealth material, may be stored separately in a dedicated encrypted document vault such as Proton Drive. The CRM may record notes, status and the vault location/reference, but sensitive identity evidence should not be stored in ordinary CRM document storage unless a suitable secure process is in place.

We use technical and organisational controls that may include restricted access, strong passwords, multi-factor authentication where available, device security, encrypted storage, careful sharing practices and retaining evidence only for as long as required or reasonably needed.

We keep personal information for as long as reasonably needed for the purpose collected, service delivery, legal, licensing, insurance, tax, accounting, AML/CTF or dispute-resolution purposes. When information is no longer required, we will take reasonable steps to destroy or de-identify it unless we are required or permitted to keep it.

8. Overseas disclosure

Some technology providers, including encrypted document storage providers, may store or process information outside Australia. This may include storage in jurisdictions such as Switzerland or the European Union depending on the provider used. Where this occurs, we take reasonable steps to use reputable providers and manage privacy risk, including access controls and encryption where available.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct it. Contact Fernando Reis at FernandoReis_BA@Outlook.com or 0422 462 972.

10. Complaints

If you have a privacy concern, contact Fernando Reis at FernandoReis_BA@Outlook.com or 0422 462 972. We will aim to acknowledge and respond within a reasonable time, usually within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

11. Updates

Last updated: 4 July 2026. We may update this policy from time to time.